Why I don’t trust car salesmen

8 05 2008

Car SalesmanWhy is it that I cannot trust Auto repair or auto parts establishments?  It seems like everytime I have to get any work done or buy any new parts for my car, I just get stressed out because of the lack of trust that I have for any of these places.  Nobody has been able to earn trust from me.  And, the irony is, that I would absolutely love to give my trust to someone, anyone, who is willing to do what it takes to earn it.  But, so far, I haven’t found it.

Here in Texas we have to get our cars inpected on a yearly basis to ensure that they are road worthy and do not pose a risk to ourselves or others on the road.  What really aggravates me (and ultimately leads to even more distrust) about having to do this is that most of the places that offer the inspection service are (gasp) auto repair shops.  They are IN THE BUSINESS of finding problems with your car, and they SURVIVE by convincing you to pay them to fix it.

I have found a place called “Inspections Only” that only does inspections (duh).  I love the idea of separating the inspection service from the repair service.  And, in fact, I am willing to drive quite a distance out of my way just to take my car there.  Well, this year, they found a legitimate problem with my vehicle – one of my tires needs to be replaced before they will give me a passing inspection sticker.

So, now, I am forced to shop around and buy a tire within 15 days so I don’t forfeit my inspection fee (and so I don’t get a ticket).  Which brings me back to square one.  I need to find a store that does only tires or I run the risk of “discovering” yet more problems with my car.  So, I am going to Discount Tire because they only do tires/wheels.  Luckily, in this case, there is one right close to my home.  But, contrary to Inspections Only, where the inspection pricing is set by the state, I have the added element of having to make sure they are not price gouging me on tires.  So, I must now undertake hours of research just to be minimally confident enough to go into Discount Tire armed with the knowledge of what tire I think I want and at a price I think is fair.

And, Discount will probably tell me that I need an alignment…which they don’t do.

Anyone else seeing the problem here?  And we wonder why no one trusts a car salesman.  He is just the first person that you have to decide whether or not you can trust in the hopefully long life of that car that he sells you.

I wish that I could find someone who I know I can trust that does it all.  He sells you the car.  He maintains it for you with regular oil changes and new windshield wipers and new tires with frequent rotations.  He repairs what needs repairing (and only what needs repairing when it needs repairing).  He inspects it and licenses it for the road.  And, ultimately, he buys it back from you when you are ready to buy the next one from him.  Oh, and the best part, he does it all for a fair price.  Notice I didn’t say he does it for free.  I would be willing to pay for this as long as I KNEW I could trust him.

That’s the key…TRUST.  And, I don’t know how I can give my trust to any establishment in the automotive industry.  I am sorry.  I know there are decent honest hard-working people out there that are doing fantastic jobs for their customers.  I just don’t know who you are…and deep down, even if I did know you, I wouldn’t truly know for sure if I could really trust you 100%.  Sorry.  Honest, I wish I could.

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3 responses

9 05 2008
Kyle Stickens

I know how you feel. Especially with my 98 Malibu with 196,000 + miles on it. I used to go to the place you were referring to to get my inspection until the found something really picky to nail me on and believe me it was pretty petty. And that day, there were about 5 or 6 other people in the store waiting who also got failed on their vehicle. So I quit going to that place. I now take both of my cars to a place on 380 in McKinney. Haven’t been failed yet! And the guy is really nice and seems willing to work with you. I took my car in there once and it had a bulb burnt out in the brake light. He nicely said, you can just run down to Napa and get a bulb if you want and bring it back and I’ll put your sticker on. He didn’t make me feel like a criminal and was polite and friendly. That meant a lot to me and that’s why I keep taking the cars back to him.

9 05 2008
BuffaloNickel

Next time I see you, tell me who and where this guy is.

9 05 2008
BuffaloNickel

By the way, I almost started laughing out loud at last night Discount Tire when he mentioned that “it looks like I could use an alignment”. I just told him that’s what you told me last time and I already got one. He mumbled something about not being in control of various road conditions and sometimes you have to get another alignment.

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